RunHQ Solutions

OUR SERVICES

Operational services built around your business.

Choose the functions you need managed. We define the scope, work within your approved systems, and run agreed processes with accountability and reporting.

Discuss Your Needs
CORE SERVICE / 01

Customer Operations

Give every customer a clear path through your business. We manage the agreed touchpoints, coordinate the people involved, and bring exceptions to the right owner.

customer ops process materials
  • Customer onboarding and offboarding
  • Account administration and coordination
  • Support escalation and follow-through
  • Retention workflows and feedback collection
  • Quality monitoring
Discuss This Service
CORE SERVICE / 02

Sales & Revenue Operations

Keep the work around revenue moving with clear records and timely handoffs. We administer approved workflows while your team retains commercial decisions.

revenue ops process materials
  • CRM hygiene and pipeline updates
  • Inbound lead routing
  • Approved email follow-ups
  • Renewal coordination
  • Billing exceptions and churn reporting
Discuss This Service
CORE SERVICE / 03

Business Administration

Bring consistency to the recurring work that holds a business together. We organize information and follow through on agreed administrative responsibilities.

  • Executive administration
  • Inbox and calendar coordination
  • Document organization
  • Meeting follow-through
  • Recurring tasks and standard operating procedures
Discuss This Service
CORE SERVICE / 04

Workflow & Process Management

Turn a collection of tasks into a process people can follow. We clarify ownership, manage handoffs, and make bottlenecks visible.

workflow ops process materials
  • Workflow audits and process design
  • Task ownership and tracking
  • Cross-team handoffs
  • Bottleneck resolution
  • Service-level tracking
Discuss This Service
CORE SERVICE / 05

Software & Automation Operations

Make the systems you already use easier to operate. We manage authorized administration and carefully scoped automation with human oversight.

  • Authorized CRM and project-tool administration
  • No-code workflow automation
  • Integration coordination
  • Exception monitoring
  • Documented access and change approvals
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CORE SERVICE / 06

Reporting & Insights

See the work clearly without chasing updates. We organize operational information into agreed reports that support practical decisions.

  • Weekly operational reports
  • KPI tracking and backlog visibility
  • Operational dashboards
  • Customer lifecycle reporting
  • Management summaries
Discuss This Service

PLANNED EXPANSION

More ways to support your business.

These services are planned additions, not a claim of current staffing or availability. Scope and readiness will be confirmed before any commitment.

PLANNED

Finance & Billing Administration

Invoices, AR/AP administration, and expense coordination.

PLANNED

Project & Delivery Operations

Milestones, delivery tracking, and contractor coordination.

PLANNED

Marketing Operations

Campaign coordination and segmentation.

PLANNED

Vendor & Procurement

Vendor administration and renewal coordination.

PLANNED

E-commerce & Order Operations

Returns and shipping exception coordination.

SPECIALIST / PARTNER-DEPENDENT

Specialist needs. The right expertise.

Availability depends on qualified specialists or partners, appropriate approvals, and an agreed scope.

SPECIALIST-DEPENDENT

HR Administration

Employee onboarding and hiring scheduling; payroll through qualified partners.

SPECIALIST-DEPENDENT

IT Operations

Access administration and triage; security support through qualified specialists.

SPECIALIST-DEPENDENT

Research & Strategic Operations

Market and process research within an agreed scope.

SPECIALIST-DEPENDENT

Compliance & Risk Administration

Records and audit coordination with qualified legal or compliance partners.

SCOPED TO YOUR NEEDS

One partner. A solution built around your needs.

  1. 01Select
  2. 02Scope
  3. 03Implement
  4. 04Manage
  5. 05Improve

Every engagement is scoped to your business. We define responsibilities, workload, service expectations, and pricing before work begins.

Let's discuss your requirements →

LET’S GET TO WORK

Let's make your operations easier to run.

Tell us where your team is spending time. We'll explore which workflows RunHQ could manage.

Book a Consultation